Add Contact Numbers in Profile Page

Update via Microsoft 365 Admin Center (Admin Access Required)

If you have admin access, follow these steps:

1. Go to Microsoft 365 Admin Center.

2. Navigate to: Users → Active Users.

3. Search for the user whose phone number needs to be added.

4. Click on the user's name and go to the Contact Information section.

5. Edit the phone number, then save the changes.

6. Changes may take some time to reflect in Teams.

The time it takes for a phone number update to reflect in Microsoft Teams depends on how the change is made:

1. Microsoft 365 Admin Center

• Propagation Time: Up to 24 hours, but usually within a few hours.

• If it's not updating immediately, try signing out and back into Teams.

Microsoft Teams Cache Update

• If the change is made but not visible in Teams:

  • Try signing out and back in.

  • Clear Teams cache manually:

    1. Close Teams.

    2. Delete cache folders from:

       • Windows: %appdata%\Microsoft\Teams

       • Mac: ~/Library/Application Support/Microsoft/Teams

    3. Restart Teams.

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Steps to Add Phone Numbers via Teams Admin Center

• Sign in to the Teams Admin Center

  • Go to Microsoft Teams Admin Center.
  • Sign in with your admin credentials (Teams Admin, Global Admin, or User Admin).

• Navigate to the Users Section

  • In the left sidebar, click Users → Manage Users.

• Find the User

  • Search for the user whose phone number you want to update.

  • Click on their name to open the user details page.

• Edit the Phone Number

  • Click on the Edit button.

  • Find the Phone number field (Work phone, Mobile phone, or Office phone).

  • Enter the correct phone number.

• Save Changes

  • Click Save, and the changes will start propagating.