Remove blocked users from the Restricted entities page
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In the Microsoft Defender portal at , go to Email & collaboration > Review > Restricted entities. Or, to go directly to the Restricted entities page, use .
On the Restricted entities page, identify the user account to unblock. The Entity value is Mailbox.
Select a column header to sort by that column.
To change the list of entities from normal to compact spacing, select Change list spacing to compact or normal, and then select Compact list.
Use the Search box and a corresponding value to find specific users.
Select the user to unblock by selecting the check box for the entity, and then selecting the Unblock action that appears on the page.
In the Unblock user flyout that opens, read the details about the restricted account on the Overview page. Verify that you've gone through the suggestions in the Recommendations section to confirm that the account isn't compromised or to regain control of the account.
When you're finished on the Overview page, select Next.
On the Unblock user page, consider the recommendations and use the links in the Multi-factor authentication and Change password sections to Enable MFA and Reset the user's password if you haven't done these steps already. Enabling MFA and resetting the password are a good defense against future account compromise.
When you're finished on the Unblock user page, select Submit.
Select Yes in the warning dialog that opens.
